Store Policies

Dick’s Vacuum has implemented these policies for your protection and ours. We believe that setting these boundaries holds both of us accountable and ensures a hassle-free experience.

• Keep Your Repair Ticket!
Customer is responsible for repair ticket stub for proof of ownership
• Special order parts must be prepaid
• Quotes given are subject to sales tax
• All parts and services requested must be written on repair tag at check-in
• We’ll Contact You!
If an estimate is required, please leave us a daytime phone number. We’ll leave a message if you’re not at home, but we’ll set aside your equipment until we hear from you. Phone confirmation is necessary to expedite your repair and to keep communication open. We’ll make a second attempt to contact you in the next 30 days. Because we have limited storage space, all equipment will be disposed of after 30 days.